Refund policy

A Good Tribe is operated by CREATIF CIC (Company No. 15215475), 6 Brun Grove, Blackpool, FY1 6PG, United Kingdom.

All of our products are made to order especially for you, which is why we do not offer returns or exchanges for buyer's remorse, incorrect size selection, or change of mind. We have a 30-day policy for defective, damaged, or incorrect items, which means you have 30 days after receiving your item to raise an issue.

Damages and issues
Please inspect your order upon reception and contact us immediately at hello@agoodtribe.com if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right. Include your order number and a photo of the item — in most cases we can issue a free replacement or refund without needing the item sent back.

If a physical return is requested
In some cases we may ask you to send the item back before we issue a replacement or refund. If so, we'll confirm this with you and provide the return address: 6 Brun Grove, Blackpool, FY1 6PG, United Kingdom. Please do not send items back without first contacting us — items returned without prior authorisation will not be accepted or refunded.

Lost packages
If your order hasn't arrived within the estimated delivery window, please get in touch and we'll check the tracking and, where appropriate, offer a reshipment or refund. Claims for packages lost in transit must be submitted no later than 30 days after the estimated delivery date.

Exceptions / non-returnable items
Because each item is printed and produced specifically for your order, we cannot accept returns or exchanges for:

  • Incorrect size ordered by the customer
  • Change of mind
  • Items that have been worn, washed, or altered

We also cannot accept returns on sale items or gift cards.

Exchanges
If you'd like a different size or design after receiving a defective or incorrect item, the fastest route is for us to resolve the original issue (replacement or refund) and for you to place a new order for the item you want.

European Union 14-day cooling-off period
Under EU consumer law, goods made to a customer's specifications or personalised are generally exempt from the standard 14-day right of withdrawal. As our products are made to order, this exemption is likely to apply; however, this is a legal judgment specific to how "customised" a product needs to be, and we recommend seeking your own legal advice to confirm this position before relying on it. Where the exemption does not apply, EU customers may cancel their order within 14 days of receipt, provided the item is unworn, unused, with tags, and in its original packaging.

Refunds
We will notify you once we've reviewed your claim and let you know if a replacement or refund has been approved. If approved, refunds are issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at hello@agoodtribe.com.